Return & Refund Policy

Thank you for shopping with us. Please review our return and refund policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 natural days from the date of delivery.

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition

  • All tags attached

  • Original packaging intact

  • No visible signs of wear, stains, or damage

We accept returns for:

  • Buyer's remorse (non-defective items)

  • Defective or damaged items

Return Shipping Fees

  • If the return is due to product defects or quality issues, we will cover the return shipping cost

  • If the return is due to buyer's reasons (non-defective items), the customer is responsible for the return shipping cost

We do not charge any return handling fees or restocking fees

We do not provide prepaid return labels

Non-Returnable Items

The following items are not eligible for return:

  • Hats that have been worn, used, washed, or altered

  • Hats with visible stains, sweat marks, odors, or damage

  • Items returned without original tags or packaging

  • Items that are damaged due to misuse or improper care

Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at service@zeyihat.com within 30 days of receiving your order

  2. Provide your order number and reason for return

  3. Our customer service team will review your request and confirm return eligibility

  4. Ship the item back to the return address below using a trackable shipping method

Return Address

749 Port America Pl, Grapevine, TX 76051, USA

Return Processing Time

Once we receive your returned item, it will be inspected and processed within 5–7 natural days.

Refunds

After your return is approved and processed, your refund will be issued to your original payment method within 3–5 business days.

Please note:

  • It may take additional time for your bank or payment provider to complete the refund process

  • Original shipping fees (if any) are non-refundable

Shipping Policy Reminder

We offer free shipping on all orders within the United States (mainland only).
Return shipping costs are handled according to the conditions stated above.

Customs Duties & Taxes

Any applicable customs duties, import taxes, or sales taxes are the responsibility of the customer.

  • These fees are determined by U.S. regulations

  • Charges must be paid upon arrival of the shipment

  • We do not collect or control these fees

These charges are not included in your order and are paid directly to the relevant authorities.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address：Building 1, 2nd Floor Xinhe Town, Wenling Taizhou, Zhejiang 317502 China

International warehouse address：749 Port America Pl, Grapevine, TX 76051, USA

Email:service@zeyihat.com

Phone:(712) 870-2083

Hours:Monday–Friday,9AM–5PM CST